Just a quick note to be sure and check out Mark Graban's reports from the Shingo Prize Conference. In comments, Mark writes that he plans on interviewing Stephen Covey tomorrow.
In his report on Day 1, Mark relays this nugget from Bruce Hamilton about Shigeo Shingo's priorities for improvement:
That makes a whole lot of sense from a Lean perspective, for reasons Mark goes into. But of course this priority list would be completely inverted for most managers.
Update: Mark's interview with Stephen Covey can be read and heard here.